Stuff We Get Asked A Lot
Help Center
Welcome to the hot pot seasoning Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
Can you ship to our country?
Yes, we can ship to worldwide, please feel free to buy from our store.
When will you ship our order?
We will ship each order within 48 hours after your payment.
And we will email you timely if there any change.
What payment method do you accept?
Do you offer gift cards?
We will offer a $10 gift card or a $10 valued gift while your order is totally over $100.
$20 gift card while your order is totally over $200.
How much is the shipping fee?
We offer free shipping for all the orders.
How long will it takes to receive the order?
For most countries, it will takes 4-20 working days. For some remote countries, will takes 4-5 weeks.
What Currency do you use?
All of the items in our store are priced in US dollars, please contact us if you would like to pay by Chinese Yuan CNY(RMB).
For RMB we can accept the payment way by Alipay, Wechat or bank transfer.
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How safe is my personal information?
Our site uses Secure Sockets Layer (SSL) protocol, we takes reasonable steps to ensure that your information is protected. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information.
Can you send tracking information after shipping?
Yes, we will email you the tracking information while we ship your order out.
How will you ship the order?
We will arrange the shipment by E-packet or registered airmail.
Are you doing the wholesale business?
Yes, we can wholesale all the brands foods in our store, and we also warmly welcome the OEM orders of the hot pot seasoning products.
What is your return refund policy?
If you did't receive the parcel within 60 days after we shipped out, please email our Customer Service and attach the track information, after our verification we will return your payment back.
Right now we prefer Paypal as the priority payment way.
Our Paypal account is:
Please feel free to email us if you prefer to pay by the
following ways:
Credit Card, Bank Transfer, West Union, Money Gram.
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